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Running and hiding in business

The events of the last few days have me thinking.

How many people, especially women, run and hide when they don't know how to handle a situation?

This works both ways...
1) How many times have you dealt with a company or a business and been on the receiving end of inferior service or product yet you didn't speak up?! Why didn't you?
2) You own a business and you provided an inferior service or product and customer complains to you and you run and hide.

WHY?

Is it because they were never taught that they have a voice?
Never taught to stand up for their rights?
Never taught that it's the responsible thing to do when you screw up-- be accountable for your actions?
Were they not taught that you should have pride in what you do?
Were they not taught about integrity?
Are they afraid of confrontation and think if they run and hide somehow the problem will just disappear?

If you are in business, you need to be accountable for your service, your products and the way you handle your business affairs.

If you make a mistake: admit to it, apologize and FIX IT.
Problem is solved and everyone's happy and it's business as usual.

If you make a mistake and then run and hide from it: Whoever is on the receiving end of your inferior product/service because of your screw up will ultimately take action against you, pursue correction of said mistake and that could come in means of lawsuit, word of mouth of poor quality product/service to others which results in loss of potential business, and so many other avenues.

If you run and hide, do you not realize that not only does it confirm to others that you're not professional or accountable in your business but you also lose more money in the long run than had you gone ahead and done the right thing and been accountable for your screw up.

It's amazing how far a simple "I'm sorry about the screw up. Here's your refund, can we move on" will go. It'll go far in a good sense.
Example: You screw up an order for oh lets say $60...you could easily refund that $60 and business and life would go on as normal.
Or, you could run and hide and not acknowledge the person who received shoddy materials and not refund payment in full and suffer more than $60 worth of loss revenue because word gets around about your unprofessional way in which you handle (or don't handle for that matter) business.

Anyone can figure out that it'd be best in all regards to handle the situation and move on, not run and hide.

But, you can opt to run and hide which will still have a far lasting impression to others regarding your business and that'd be one of an unprofessional person who has no pride in the quality of work/service they provide nor integrity in handling business situations.

So, my question to you...
Are you running and hiding?
or standing strong and full of integrity and professionalism?

Ryze and wahms who get all pissy

Ahhhh the saga continues.
This is prime example of how something can snow ball.
Had Treasia of Southern Belle Invitations made good and refunded the $60 for the worthless boxes in other posts, we'd have been done with this.

Instead, a 3rd party got herself involved and sorry I don't deal with third parties, this is a grown woman...She can communicate, least one would hope!

So here's part of what this 3rd party person sent me via Ryze -note she says Treasia admits the bottom of the boxes are her screw up!


<<<>>Tresia is offering 30.00 dollars for a refund and would like some sort of retraction from you. As to recreating the work:
>>Tresia has stated the bottom of the boxes were her fault and would have been corrected at her expense for shipping charges reversed to me as well shipping back by her.>>>


I explained to this uninvolved 3rd party person that I don't deal w/3rd party people, if Treasia has something to say she can say it to me herself

to which I get this response

<You've avoided the $30.00 dollar refund offer. Your now avoiding the recreation offer.
All now under a pretense of you do not do business through a middle person.
Very much noted M'Dear. >>>


now how pathetic that a grown biz woman can't communicate and while she admits to another person it's her fault, she still won't refund full monies and yet she whines and hides.

Then all the cliquey butt kissers on Ryze complain and get my posting rights suspended...oh gee how I will I ever manage not being able to post to whiny crying second grade butt kissers??! Ironically myself and cohorts were discussing how long it would take the whiners to complain to Ryze, which is a sea of whiners with a few exceptional people thrown in the mix.

Some wahms wonder why nobody takes them seriously, this is prime example of why.

Instead of communicating directly with me, instead of admitting the screw up and refunding full monies they whine, hide, complain and get all pissy about the truth.

ahhhhh the truth hurts... for some wahms and butt kissers it does anyhow.

As if not being able to post on Ryze is somehow going to 'hurt'? If anything it just keeps me from wasting my time on a sorry cliquey network that does nothing for myself nor my businesses anyhow.

I'm a business owner, don't have time for petty nonsense like the rest of the hobbyist that are over there!

so, a simple "I'm sorry, here's your $60 back, I messed up" from Treasia of Southern Belle Invitations has now turned into all kinds of nonsense... little does she realize or the others on Ryze that I and my business aren't affected by not being on Ryze.

Perhaps this will be a lesson to others, if you're in business and screw up...
admit it
handle it
resolve it
and move on because if you don't it can affect future business for you.

Shoddy workmanship and no business owner responsibility

Update:

Treasia has returned from a vacation where she didn't advise anyone or set her site up on auto respond but ironically or
conveniently? she appears back from said vacation within hours of my going public with my information. Coincidental? You decide.


Meanwhile her response was basically that it was my fault because I didn't pay $5 for a 'sample' first before ordering.


Well look at these pictures, this is a box from the first order I placed with her which came out okay.

Not great, but at least usable, note she did place card stock over the bottom to cover the A & B lines, etc.


So why would I assume that the second order would not have that???






Here are bottoms of the boxes from order one and order two.

Wouldn't you assume they'd have been the same?

But clearly aren't.






Her only response or defense was that somehow it was my fault because I hadn't paid her $5 to receive an actual sample of the work.


You can tell a HUGE difference in the box in the first order compared to the boxes below which are nothing but crap.


I believe the reason for the shoddy workmanship was real simple:


She was in a rush to go out on the road in her husbands truck (he's a trucker) and so she rushed through my second order to get it out as quickly as possible
and compromised the quality of the product not to mention tarnishing her own reputation and showing she has no pride in her work.


She has refused to admit she did shoddy work and accepts no responsibility for the quality or lack thereof in her product.

So, it'd appear I now have $60 worth of paper boxes I'll shred and use for my dogs poop box because all they're good for is my dog taking a crap on.








Original Information:

Shoddy workmanship and no response from Treasia Strepp of Southern Belle Invitations


As you can see from the pics below, the shoddy workmanship of the product that I commissioned Treasia to do for $60.

Sadly, Paypal will not refund monies since this technically is "product not as described" and unless you purchase via eBay, they have no
way to confirm if this is the quality it should be, so Treasia has my $60 and I've wasted a month waiting for boxes and have nothing but a box
full of useless crappy smeared misaligned boxes that look like something a second grader made.





Treasia's site is http://www.southernbelleinvitations.com/ (I refuse to make that link live since it'll help her so called business)


She has not responded to emails since 12/24, 12/27, 12/28 and posting on her ryze page as well as her myspace.

I can forward the emails sent to her if anyone wants confirmation, just email me for those.


This is a prime example of something I blogged about at http://naturallytara.blogspot.com/2007/12/why-do-people-leave-leave-their.html
where people leave and leave their business in limbo.


You make the determination from the pics below, is that the quality of product you'd expect or want from someone who says she does hand made invitations,
wedding invites, cards, etc.?


Not to mention no response to emails, guest book entries and comments left for her.

This certainly isn't how I run any of my businesses and can't believe that people actually think this is a professional way to run their business...
or perhaps it's more a hobby? than a business???



Here you can see the template markings on the bottom of the boxes,
it looks so second grade!







Here we have lines that are outta whack from her apparently enlarging a small clipart of a cupcake.





Here we have smear marks from using an ink jet printer and whacked lines from enlarging a clipart.






Here we have better look at whacked lines from enlarging a clipart.