Why do people leave & leave their business hanging?
I know I blogged on a similar subject few days ago about people who take off for the holidays and come back weeks later and wonder why they have no work while they didn't respond to emails or calls during the holidays.
This is similar gripe but a bit different.
Ever do business with someone and get product that was "inferior" at best and actually "shoddy, trashy, half assed, not complete, unusable" would describe it more appropriately?
What happened when you tried to get in touch with that business?
Were they available or did you email them to no avail for days and days?
Do people not realize that a large portion of business is generated from word of mouth.
Those words can be "praise" or they can be "poison" to where the only thing that will be remembered about the company is how badly they mangled an order or neglected to respond to a problem!
How long did you wait before giving up?
Were you at least smart and file a charge back or a claim with Paypal and make all attempts to recoup your losses?
Or did you just not bother because you didn't want to be "mean" to the person or the business. Though it's far from mean when you paid for a service or product and clearly got something that you can't use. You made all attempts to get in touch with the business and still no reply. That's not "mean" that's life, and in life one should be responsible for providing a service and/or product professionally and according to terms and efficiently.
Funny, in this day and age with all the technology you'd think that if a person has a website, they'd know to either:
1) set emails to auto-respond so people would at least know that they're not doing business and when to expect them back in the working class.
2) post on their site that they're taking off.
But yet so many don't do anything.
They simply go out of town, hit the road, take time off and leave their business hanging with people wondering if and when the business will return or respond to their complaints or requests.
Why don't they grasp the concept of doing business in a responsible professional manner?
I guess perhaps they may reconsider their ways when they return from their "outtings" to find PayPal claims against them, emails demanding refunds, lack of customers who actually waited for the X-amount of time for them to come back and respond and have since moved on to other companies who actually WORK.
Not to mention the countless people that an unsatisfied customer has been in contact with and spread the word about shoddy unprofessional service all the while the business owner is living care free doing whatever it is they're doing, totally unaware of how to conduct business and the chain of events that will ensue.
tsk tsk
This is similar gripe but a bit different.
Ever do business with someone and get product that was "inferior" at best and actually "shoddy, trashy, half assed, not complete, unusable" would describe it more appropriately?
What happened when you tried to get in touch with that business?
Were they available or did you email them to no avail for days and days?
Do people not realize that a large portion of business is generated from word of mouth.
Those words can be "praise" or they can be "poison" to where the only thing that will be remembered about the company is how badly they mangled an order or neglected to respond to a problem!
How long did you wait before giving up?
Were you at least smart and file a charge back or a claim with Paypal and make all attempts to recoup your losses?
Or did you just not bother because you didn't want to be "mean" to the person or the business. Though it's far from mean when you paid for a service or product and clearly got something that you can't use. You made all attempts to get in touch with the business and still no reply. That's not "mean" that's life, and in life one should be responsible for providing a service and/or product professionally and according to terms and efficiently.
Funny, in this day and age with all the technology you'd think that if a person has a website, they'd know to either:
1) set emails to auto-respond so people would at least know that they're not doing business and when to expect them back in the working class.
2) post on their site that they're taking off.
But yet so many don't do anything.
They simply go out of town, hit the road, take time off and leave their business hanging with people wondering if and when the business will return or respond to their complaints or requests.
Why don't they grasp the concept of doing business in a responsible professional manner?
I guess perhaps they may reconsider their ways when they return from their "outtings" to find PayPal claims against them, emails demanding refunds, lack of customers who actually waited for the X-amount of time for them to come back and respond and have since moved on to other companies who actually WORK.
Not to mention the countless people that an unsatisfied customer has been in contact with and spread the word about shoddy unprofessional service all the while the business owner is living care free doing whatever it is they're doing, totally unaware of how to conduct business and the chain of events that will ensue.
tsk tsk
Labels: running a business, shoddy workmanship, unprofessionalism
posted by Tara at
9:54 PM
2 Comments:
i have my own website biz and even on a last minute getaway manage to have my web person put a note up and i do auto responder and email current customers that im leaving for a few days unexpectedly and when i'll be back.
I agree that communicating with customers and business associates should be priority number 1 for business owners. It is so easy today for anyone to start a business that many people don't stop to think about a business plan and what it actually takes to make a business successful. Customer service is usually the first thing to be left! I have been running an online business for 6 years and how I treat the people I work with or for is more important to me than gaining that new client or making that new sale. I would rather have one loyal happy customer, than 100 frustrated ones.
And on a personal side-note, I don't think business owners should go on vacation for more than a couple days unless they can process orders and respond to messages during their vacation. I usually leave town for extended periods (1 week or more) during off times like in February or June.
Kris H.
Kustom By Kris
http://kustombykris.com
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